Terms & Conditions

Agreement to these terms

These Terms and Conditions ("Terms") govern your use of PhoneTrax Pro, a product created and owned by Vraj Motors, 38, GIDC, Anjar, Kutchchh — 370110, Gujarat, India ("we", "us", "our").

By registering an account, accessing the web application at phonetraxpro.com, or installing and using the Android application, you ("you", "your", "user") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use PhoneTrax Pro.

The service

PhoneTrax Pro provides cloud-based software for managing second-hand phone shop operations. The service includes:

• Phone inventory management — purchase, sale, repair, and consignment tracking.
• Customer and partner records management.
• Multi-branch support with role-based access control.
• Auto-generated reference numbers per branch and financial year.
• Daily closing (stock audit) entry.
• Sales and purchase reports and profit tracking.
• A web application accessible at app.phonetraxpro.com.
• An Android application available on the Google Play Store.

Features available to you depend on your subscription plan. We reserve the right to modify, add, or remove features with reasonable notice to users.

Your account

• You must provide accurate, complete, and current information when registering. You are responsible for keeping your account information up to date.
• You are responsible for maintaining the confidentiality of your password. Do not share your login credentials with anyone outside your business.
• Each business must register a separate account. You may not use one PhoneTrax Pro account to manage unrelated businesses.
• You are fully responsible for all actions taken under your account, including actions taken by staff members you add.
• If you suspect unauthorised access to your account, you must notify us immediately at support@phonetraxpro.com. We will take reasonable steps to help secure your account.
• We reserve the right to disable accounts that violate these Terms or where we suspect fraudulent activity.

Free trial

Every new shop account receives a 7-day free trial with full Pro-level access — all features, all branches, unlimited transactions.

• The free trial is available once per business registration only. Creating multiple accounts to repeatedly access the free trial is not permitted.
• No payment information is required to start the free trial.
• At the end of the trial period, the account automatically reverts to the Free plan unless a paid plan is purchased.
• We reserve the right to end or modify the trial offer at any time with notice on our website.

Subscription plans

Paid plans are also available on 3-month, 6-month, and 12-month billing cycles at discounted rates shown on the pricing page. All prices are in Indian Rupees (INR) and inclusive of applicable taxes.

Subscription fees are charged in advance at the start of each billing cycle. Payments are processed through Razorpay (web) or Google Pay (Android). A valid payment method must be maintained for paid plans.

We reserve the right to change plan pricing with 30 days' written notice to registered email addresses. Price changes will not affect your current billing cycle.

Plan expiry, grace period, and downgrade

When a paid plan expires:

1. A 5-day grace period begins. Full access continues during this period.
2. Warning emails are sent on day 1, day 3, and day 5 of the grace period.
3. On day 6, if no renewal payment is received, the account is automatically downgraded to the Free plan.

After downgrade to Free or Basic plan:

• The oldest-created branch (by registration date) remains the active branch.
• Staff can view inventory and sell existing phones from any branch.
• Staff cannot add new phones (purchase) to any branch other than the oldest active branch.
• On the Free plan, a maximum of 10 transactions per calendar month applies. This counter resets on the 1st of each month.

Roles and access

The shop owner account can create and manage two types of sub-users:

• Sales Manager — can add, edit, and manage phones, customers, and transactions. Cannot manage branches or add new users.
• Salesperson — can record purchases, sales, and view inventory. Cannot access reports or manage settings.

Each sub-user can be assigned access to all branches or one specific branch only, as chosen by the owner at the time of creating the user account.

The shop owner is responsible for all actions taken by sub-users they create. Sub-users must comply with these Terms.

Acceptable use

You agree to use PhoneTrax Pro only for lawful business purposes. You must not:

• Record transactions involving stolen, counterfeit, or illegally obtained mobile phones.
• Enter false, misleading, or fraudulent data into the system.
• Attempt to access, view, or modify any other shop's data on the platform.
• Reverse-engineer, decompile, or attempt to extract the source code of the application.
• Use automated tools, bots, or scripts to access the service in a way that overloads our infrastructure.
• Resell, sublicense, or transfer your account or access rights to any third party.
• Upload any malicious code, virus, or content that could harm the service or other users.

Violation of these rules may result in immediate account suspension without a refund.

Data ownership

You own all business data you enter into PhoneTrax Pro — including inventory records, customer data, transaction history, and uploaded photos.

By using the service, you grant Vraj Motors a limited, non-exclusive licence to store, process, and display that data solely for the purpose of providing PhoneTrax Pro to you. We will never use your business data for marketing, resale, or any purpose beyond operating the service.

You may request an export of your data in CSV or JSON format at any time by contacting support@phonetraxpro.com.

Service availability

We aim to provide high availability and will publish our uptime record on our website. However, we do not guarantee uninterrupted access to the service.

• Scheduled maintenance will be communicated at least 24 hours in advance via email and an in-app notice.
• We are not liable for losses arising from downtime caused by events outside our reasonable control, including internet infrastructure failures, natural disasters, or third-party service outages.

Termination

By you: You may close your account at any time by contacting support. Your data will be permanently deleted within 30 days of account closure. No refund is provided for the unused portion of a paid plan (see Refund Policy).

By us: We may suspend or permanently terminate your account if you:

• Violate any part of these Terms.
• Provide false registration information.
• Use the service for unlawful purposes.
• Fail to pay for a subscription plan after the grace period ends.

In cases of serious violation, we may terminate your account immediately without notice. In other cases, we will provide reasonable written notice before termination.

Limitation of liability

PhoneTrax Pro is provided on an "as is" and "as available" basis. To the fullest extent permitted by the laws of India, Vraj Motors makes no warranties — express or implied — regarding the service, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Vraj Motors is not liable for:

• Indirect, incidental, consequential, or punitive damages of any kind.
• Loss of profits, revenue, data, or business opportunity arising from your use of the service.
• Errors in data you have entered into the system.
• Actions or omissions of third-party payment processors (Razorpay, Google Pay).

Our total liability for any claim arising from your use of PhoneTrax Pro shall not exceed the total amount you paid to us in the 3 months immediately preceding the claim.

Governing law and disputes

These Terms are governed by and construed in accordance with the laws of India, specifically the laws applicable in the state of Gujarat.

Any dispute arising from or relating to these Terms or your use of PhoneTrax Pro shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts of Kutchchh district, Gujarat, India.

Contact us

If you have questions about these Terms, please contact:

• Company: Vraj Motors
• Address: 38, GIDC, Anjar, Kutchchh — 370110, Gujarat, India
• Email: support@phonetraxpro.com