Refund Policy

General policy — strictly no refund

This strict policy exists because PhoneTrax Pro offers a free 7-day trial with full Pro-level access — all features, all branches, unlimited transactions — before any payment is required. We strongly encourage you to use the full trial period to evaluate every feature relevant to your shop before subscribing.

By completing a payment and activating a subscription plan, you acknowledge that you have had the opportunity to evaluate the service during the free trial and that you agree to this refund policy.

The only exception — service failure

A refund will be considered only if all of the following conditions are met:

1. PhoneTrax Pro fails to deliver a feature that is explicitly listed and described on our features page or in your subscription plan documentation at the time of purchase.
2. The failure is confirmed to originate on our side — not caused by your device, browser, internet connection, or user error.
3. You have reported the issue to us at support@phonetraxpro.com with sufficient detail for us to reproduce and investigate it.
4. We have been unable to resolve the issue within 7 working days of your report.
5. The failure materially prevents you from using the service for its stated core purpose — managing phone inventory, sales, and purchases.

What is not eligible for a refund

The following situations are explicitly excluded from refund consideration, regardless of circumstances:

• Changing your mind after purchase.
• Purchasing a plan by mistake or selecting the wrong plan duration.
• Not using the service after subscribing — unused time is not refundable.
• Dissatisfaction with features that are not listed as part of your plan.
• Dissatisfaction with how a feature works when it does technically function as documented.
• Issues caused by your own device, browser, mobile phone, or internet connection.
• Inability to use the service due to downtime within our published SLA allowances.
• Account suspension or termination resulting from a violation of our Terms and Conditions.
• Deciding to switch to a competitor's product.
• Partial months or unused days — if you cancel your subscription mid-cycle, the remaining period is not refunded.
• Requests submitted more than 14 days after the issue first arose.

How to submit a refund request

If you believe you qualify for a refund under the service failure exception, follow these steps:

1. Send an email to support@phonetraxpro.com within 14 days of the issue first arising.
2. Use the subject line: Refund Request — [Your Shop Name]
3. Include the following in your email:
   • Your registered email address and shop name.
   • Your order or payment reference number.
   • The specific feature that failed to work.
   • A clear, detailed description of what happened, including steps to reproduce the issue.
   • Screenshots or screen recordings if available — these significantly speed up our review.
   • The date on which the issue first occurred.

Review process and timeline

Refunds, if approved, are processed to the original payment method — Razorpay for web payments, and Google Pay for Android app payments. The time for the refunded amount to appear in your account depends on your bank or payment provider and is typically 5–10 business days after we process the refund.

Contact us

For refund-related queries, please contact:

• Company: Vraj Motors
• Address: 38, GIDC, Anjar, Kutchchh — 370110, Gujarat, India
• Email: support@phonetraxpro.com
• Subject line: Refund Request — [Your Shop Name]